At Odorem Perfume, customer satisfaction is important to us. Please read our Refund and Returns Policy carefully before making a purchase.

Return Eligibility

• Products can be returned within 7 days of receiving the order.
• Items must be unused, unopened, and in their original packaging.
• Proof of purchase or order confirmation is required for all returns.

Non-Returnable Items

Due to hygiene and safety reasons, opened or used perfumes cannot be returned or refunded unless the item is defective or damaged upon arrival.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery.
• Provide clear photos of the product and packaging for verification.

After review, we will arrange a replacement or refund if the issue is approved.

Refund Process

• Once the returned product is received and inspected, we will notify you regarding the refund status.
• Approved refunds will be processed to the original payment method within 5–10 business days.

Exchange Policy

• Exchanges are only available for defective, damaged, or incorrect items.
• Product availability may affect exchange processing time.

Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error.
• Original shipping charges are non-refundable.

Cancellation Policy

Orders may only be canceled before shipment confirmation. Once an order has been shipped, cancellation requests cannot be accepted.

Contact Us

For any refund or return inquiries, please contact Odorem Perfume customer support through our website contact page.